Privacy Policy
PERSONAL INFORMATION PRIVACY POLICY
Updated on September 28, 2023
Last Link Dynamics Inc. and its subsidiaries (“LLD”) attach great importance to respect the privacy of their clients, their employees and suppliers. That is why LLD has implemented this personal information privacy policy (“Policy”) with the aim to govern LLD’s practices regarding the collection, use and disclosure of personal information.
This Policy refers to how LLD collects, uses, discloses and protects your personal information. Our practices regarding the respect of your personal information comply with the Loi sur la Protection des renseignements personnels dans le secteur privé du Québec. This Policy does not apply to information that does not constitute “personal information” under applicable laws on respect of privacy.
1. COLLECTION AND USE OF PERSONAL INFORMATION
We may collect personal information from you:
• When you purchase any of our products or services;
• When you request information about any of our products and services;
• When you contact LLD Customer Service or any employees or professionals of LLD;
• When you visit the LLD website or make transaction on said website;
• When you provide us with comments or suggestions.
2. USE OF PERSONAL INFORMATION
LLD may use personal information to:
• Identify customers, employees and suppliers to establish and maintain a relationship with them;
• Provide customers with ongoing service, to ensure proper services and to better support customers when using our services;
• Improve our product and service offerings;
• Protect against error and fraud;
• Comply with legal and audit requirements;
LLD may also use personal information to create statistics about our company. These statistics do not contain information that could personally identify any individual customer, employee or supplier.
3. OTHER USE OF PERSONAL INFORMATION
In the event that all or part of LLD’s assets were sold or financed, or if LLD were to merge with another company, personal information in the possession of LLD could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the LLD privacy Policy.
4. TRANSFERS TO AGENTS AND THIRD PARTIES
Some of the products and services that are provided by LLD may be provided by third parties in cooperation with LLD. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.
Where LLD transfers personal information to third parties for processing on behalf of LLD, LLD shall enter into an agreement containing appropriate privacy protection terms before any information is transferred to the third party. These terms must provide that the third party will not use the personal information for its own purposes, will keep the personal information secure, and will only process the information on the instructions of LLD.
In addition, using certain third-party products to purchase products or services from LLD may require us to provide your personal information to third parties in order to process the transaction.
5. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
Your request for access to your personal information in the possession of LLD should be directed to the person responsible for privacy at:
• By telephone: (819) 580-3855
• By e-mail: admin@lastlinkdynamics.com
• By mail: 1729 rue du Tonnelier, Chambly, Quebec, J3L 0H8
To ensure that the information is communicated to the right person, it may be asked to provide appropriate identification document or to identify yourself otherwise.
You may update or correct any personal information in possession of LLD by writing to the person responsible for privacy at LLD.
6. CONSENT
You may withdraw your consent to LLD’s use or disclosure of your personal information by contacting in writing the person responsible for privacy at the following adresses:
• By telephone: (819) 580-3855
• By e-mail: admin@lastlinkdynamics.com
• By mail: 1729 rue du Tonnelier, Chambly, Quebec, J3L 0H8
You may be asked to provide suitable identification or to otherwise identify yourself.
In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that LLD is no longer able to provide you certain products or services.
7. RECORD DETENTION OF PERSONAL INFORMATION
LLD will only retain personal information for as long as it is necessary to process related transactions and in accordance with the laws and regulations, including any Professional regulations, in force in the province of Quebec.
All personal information collected by LLD is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the website of LLD, is kept in confidential and secure data banks. LLD evaluates its equipment and security procedures regularly and modifies them if required, so it can remain at the leading edge of security technology.
